Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

I took my truck to Browns as my previous mechanic was charging for work not needed. I paid the $75 to have the vehicle diagnosed, which I assumed meaning they were going to look at the issue I took my truck in for, but no, this was for their "Diagnostic" of the entire vehicle, which I did not take it in for. I then received a nice text with all the info on what the truck needed. $75 bucks down the drain as I knew what needed to be fixed, the leak in the pinion seal. Once I agreed for them to fix the issue I see on the invoice another $67 in "Diagnostic" fees for troubleshooting the rear end to determine that the pinion seal needed to be replaced, as I told them when I took the truck in. I opted to have them replace the serpentine belt, my mistake in not asking how much that would cost. Total for a pinion seal replacement and serpentine belt replacement was over $800, not to mention the wasted $75 diagnostic fee. Now the service was not bad, truck was fixed and I got a warranty for the work, but I will not be bringing my vehicle back here, nor will I recommend it to my friends and family. I feel that Browns Automotive should explain clearly what that initial $75 diagnostic fee is for. I could have gotten the same report from Jiffy lube when I get my oil changed, for free.

The BEST Auto Mechanic in Albuquerque hands down. Don's was highly recommended by a close friend and after the first visit I knew why. Cliff and his crew are professional, knowledgeable, honest and the quality of their work is second to none. My family takes all of our vehicles to Don's Auto Service from the smallest job to the biggest and we will continue to do so. Don's Auto Service is the only place you need for all of your vehicle service and repairs. Do yourself a favor and check them out next time you need some quality work done.

They are good people to work with. They help you to decide what I can afford to fix. Especially the immediate things and what I can wait on till I get more money. Haha

Trying a new auto mechanic shop is always a difficult experience especially when you're stuck and need something fast. Well, I decided to give Browns a shot since they were close by and all I think I needed was a battery. At first, when they offered their free diagnostic service, I thought, "Oh great, here we go..." But that turned out to be the first act of a good experience. With several other cars in front of us midday, they were still able to test the electrical system and change out a bad battery before closing. They even stayed open a while longer so we wouldn't be rushed for dinner....thanks. The results of the diagnostic service was well documented with photos and they listed a few things to check, but didn't use that as a crowbar to get more work. They stuck to the issue at hand and got the job done.

Honest yes

Very helpful!

Browns Automative is amazing and the staff is very kind! I went to the location on 6001 4th St NW near the Smiths. My car was having some complicated issues and they did their best to fix it. Their prices seem great as well, I would’ve had to pay 4-6 times more if I took my vehicle to the dealership. So cashing out was pleasant since I paid far less than what I was prepared for. Very blessed to have come across their business, will be taking my vehicle there for now on!!

Professional, honest, punctual.

They did a great job. I will definitely go back when needed.