Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
5
Albuquerque

Always get excellent and honest work. Thank you!

5
Rio Rancho

Oct 1, 2019 We were basically stranded in S.E. Albq.. We looked up "Brown's" in Goggle and they directed us on back roads, as how to limp in our broken truck to their shop. As we drove up Leslie came to the drivers side and said, "What can we do to help get your truck fixed and back on the road to Utah." It was a personal greeting to let us know, we were going to be in good hands. Justin came right out and took my husband and the truck for a test drive and then Justin got back in the truck and drove it again. He then put the truck on the rack and found that the major repairs were way too much for our old truck. As mentioned we were in a really bad spot. "Brown's" did absolutely everything possible to help us. They made calls for us, took care of us while we were in their shop, gave us suggestions to help with transportation, all above and beyond expectations. Their attention to detail on our vehicle and their personal attention made this bad situation, bearable. We wish we lived nearer to their business because we would be steady customers. From Leslie, to Justin, to Lindi and Dustin, we THANK YOU, so much. Jennie and Lee

5
Rio Rancho

I'm here visiting and stopped in for an oil change. The service was very good the price was very fair. I would definitely go back!

5
Rio Rancho

We have been going to Browns for a very long time. When the new shop opened on Golf Course Rd. we decided to take our Honda there. Leslie went above and beyond in her customer service; getting our car in the same day, patiently taking multiple phone calls from us as we tried to decide on repairs, and topping off our oil the following day. She remembered my name and not just my husband's name! Leslie is an incredible asset to Browns.

1
Village of los Ranchos de Albuquerque

I had been using Brown’s since we moved a block away 10 years ago. I liked how Noland listened and worked with me. At 66 years old I can honestly say I have been working and learning about autos for 50 years. I don’t know everything, and I know a lot! I did what I could on my cars at home and when I was over my head we worked out a solution that fit my budget. That has all changed in the past two years. This past week I attempted to replace the rear brake pads and rotors on my Volvo XC70. I took everything apart, and retracted the electric brake actuators as required and then, could not break loose the passenger side rotor from the hub. I thought, before I break something, I’ll take the car to Browns to break loose the rotor and install the parts I already had in my possession – as in the past. I did some research online and the job was worth two shop hours of labor. Once they had my car, the service desk told me the job required a special tool after I had successfully taken everything apart except the one rotor at home. I was also told that I needed to replaced the emergency brake actuators and the calipers. All were in working condition when I inspected them at home. Long story short, after threatening to take my car they agreed to use my parts and changed the rotors and pads. They charged me 3 hours of labor when everything I got online said two hours at most and the mechanic did not reset the electric parking brake and so I had to listen to the alarm until I returned home and reset it myself in about 2 minutes. They have lost my trust! This business has gone from being about the customer to being about making money at the customers expense.

0.5
Rio Rancho

My Experience at Browns Automotive was TOTALLY the best..Leslie was the Bomb. SHE WENT OUT OF HER WAY TO GIVE ME THE BEST PRICE AND DISCOUNTS AVAILABLE..MY HERO....WILL BE BACK FOR SURE..

4.5
Rio Rancho

Service was great and timely. Leslie with customer service is outstanding! I will use this automotive place for all my future automotive needs. Thank you all!

5
Village of los Ranchos de Albuquerque

New Tires. Just what I needed!

5
Albuquerque

GREAT SERVICE ! Their use of Email to keep me informed, exceptional, I've never had a repair shop do this.

5
Village of los Ranchos de Albuquerque

I’ve learned to expect the best quality of work and customer service from Brown’s Auto Experts hand I’ve never been disappointed.

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