Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Predatory upsell at Signal Ave location: Refused single spark plug fix on my stranded 19-year-old daughter's car Review (1-star): This is a serious warning for parents, students, and anyone driving in/around Albuquerque especially near UNM or the northeast heights area. My 19-year-old daughter was on her way from Farmington to the University of New Mexico when her check-engine light began flashing early one morning. She pulled over safely about 30 miles from campus alone, scared, and hours from home. I called Brown's Automotive Experts and spoke with a man named Chris (at the 6401 Signal Ave NE / Far Northeast Heights location). Chris mentioned he has four daughters of his own and assured me he would take care of her. That reassurance meant a lot in the moment. He called back with the diagnosis: one cracked spark plug causing the misfire. He then immediately recommended replacing all spark plugs plus a fuel-injection service totaling $1,800. I asked for the price to replace just the spark plugs; he quoted $1,300. I explained we couldn't afford that and requested they replace only the one cracked plug so she could safely reach school and we could plan the rest later. Chris refused. The shop would not do a single spark-plug replacement. It was pay $1,300 for the full set or just the diagnostic fee and they'd send her back on the road with the flashing light and misfire still active. They were ready to release a teenage driver with a known engine issue rather than perform the minimal, diagnosed repair. This felt like blatant upselling that took advantage of her vulnerability and my concern as a parent 150+ miles away. I've never posted a review this strongly, but I won't stay silent when a business exploits a young woman's roadside emergency to push unnecessary $1,300$1,800 services. If you have college kids, teenage drivers, or travel through Albuquerque's northeast side, avoid Brown's Automotive Experts Far Northeast Heights (6401 Signal Ave NE). Choose a shop that does honest, needed repairs without holding safety hostage. Brown's Automotive Experts Far Northeast Heights 6401 Signal Ave NE, Albuquerque, NM 87113 Phone: (505) 857-0868 You've lost any future business from our family and I hope others see this before they're in a similar spot

We are here to provide the best automotive service in Albuquerque!

Love the staff! Very knowledgeable and helpful. They offer free inspections and sent photos of repairs being done to my phone! Had them help me with a heater issue on my chevy truck

Since Browns has taken over we have had nothing but great service, they got us in same day and provide photos of all work being performed! Highly recommend

Got me in and out the same day, love the inspection process. Had them replace the front brakes on my Toyota. Good price and great customer service!

I have visited all the Browns Locations and recommend family and friends! They provided me a free inspection with photographs sent directly to my phone. I had them do an oil change, it was fast, convenient and a good price

Great shop to get your vehicle serviced! The provided a free digital inspection and replaced my brakes. Affordable, fast, and friendly!

I recently had repairs at Browns on 4tht St. The customer service was top notch. Anna kept me informed and called me to give me status reports. She called when she said she would and followed up with me when she said she would. When I picked up the truck, Vincent went over things with me again and made sure I was happy before I left. Brown's has restored my faith in standing by the work they do.