Rio Rancho
Update: Management told me nothing they did to my car would cause this, took it to another shop and they said absolutely nothing was wrong with my car, except for LOOSE LUG NUTS ON MY WHEELS that browns failed to do, before returning me my car. This is not a safe practice at all, and scam of a service. Do not go to browns automotive unless you want them to scam you and think something is wrong with your car like not tightening lug nuts on your wheels. New to the area, and based on the reviews went to Brown’s Automotive. I don’t have a perfect car, and just drive it to get by. Don’t go to this place if you’re like minded. My car went from just having a rear oil leak from my previous mechanic to 5 grand in repairs way over the cars value. And to top it all off my car was in worse drivable condition than it was when I dropped it off, car started making a thumping noise, left them a voicemail and no response. The only thing I could think of when they did the inspection on it was remove the wheels and didn’t balance them/align them again, or didn’t top off oil after inspection, because they thought I would get EVERYTHING repaired there. My old reliable mechanic at home would have included adjusting those things, topping off oil in the inspection before sending me away. I was trying to talk to the mechanic to only get the rear oil leak fixed or the necessities because my car was driving perfectly fine, no warning lights, drived smooth steering, tires/wheels were fine until I came to this shop. I have driven this car multiple times cross country, no issues. They wouldn’t budge from the 5 grand in repairs, when in reality talking to another mechanic some of those repairs could have waited until a later date. I get that some people want every little thing fixed on their car, but some people can’t afford that and just have a car to get by.
We’re extremely concerned to hear about your experience. We’d like to speak with you personally regarding your feedback and invite you to speak with our Management Team at (505) 207-9989. We always strive to make sure our customers receive the best service under our care, and we hope to hear from you soon so that we can make everything right. Thank you!
- Rio Rancho