Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Timely and professional. Good communication.

UPDATE April 12, 2021: Browns Automotive HONORS their warrantee! After they replaced my engine last summer, had a few issues crop up and they fixed them free of charge. First was a squeaking serpentine belt - replace leaking thermostat & cleaned belt. Second was a water leak - replaced water pump. Last week was failed oil pressure gage and squeaky belt again - replaced pressure sensor and tightened belt. When you replace nearly everything in the engine bay on a Jeep with 240K miles, you will expect some issues. But, at Browns they won't cost you a dime under warrantee. I also had them replace oil/fluid in front/rear gear boxes, power steering, transmission, and transfer case at a price equal to major a chain store. They recently discovered that power steering fluid was still a little brownish red. Well once again, they replaced the fluid at no charge. 24-month, 24K mile warrantee on service/parts; 36-month, 100K mile warrantee on engine replacement. Go there! July 2020: Replaced my engine on 2000 Jeep Cherokee Sport with a remanufactured engine. Original estimate $6900 to include all labor, parts (engine, radiator, hoses, spark plugs, belt) and possible extra replacement parts. Went to $7700 about half way through because my Jeep engine bay required even more parts due to it's 237,931 miles. Tim kept me informed all the way. Even sent me pics of the removal. Gave me discounts and even provided the last part & labor for free (oxygen sensor after test drive). Took about 2 weeks to complete. This is my new Jeep repair company. Labor is $20 per hour cheaper than dealership. If you want to keep your Jeep, then go to these folks for service.

First time using Brown’s Automotive and it was a great experience. With the lack of customer service that exists today, I was surprised yet very impressed. From my first call to schedule the appointment, to the time I drove away I truly felt that this company cared about their reputation and their customers. The staff was very personable, professional and knowledgeable—Chancho was great too! I received a follow up call a couple of days after the service to see how things went—who does that anymore? I did have some major work done and I felt confident that I was a great hands. My vehicle is happy and running great. I will definitely refer my family, and I will be back

First time using Brown’s Automotive and it was a great experience. With the lack of customer service that exists today, I was surprised yet very impressed. From my first call to schedule the appointment, to the time I drove away I truly felt that this company cared about their reputation and their customers. The staff was very personable, professional and knowledgeable—Chancho was great too! I received a follow up call a couple of days after the service to see how things went—who does that anymore? I did have some major work done and I felt confident that I was a great hands. My vehicle is happy and running great. I will definitely refer my family, and I will be back!

The entire team at Brown’s was outstanding, I will be taking my van there from now on

This review is for Brown's in Rio Rancho. Quite simply the best. I really like folks who say what they mean, mean what they say & follow through. These folks are competent, capable, conscientious & cost effective. Most excellent.