Now serving the Far Northeast Heights area!

Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Clients Testimonials

Listen to What
Our Customers Say About
Brown's Automotive Experts.

1
Rio Rancho

In early April I had the Rio Rancho shop do a pre purchase inspection on a Volvo. They recommended repair of a crank shaft seal and some other cosmetic stuff. 1200 dollars later repairs completed. Getting to the seal meant taking off the timing belt which also turns the water pump. Month and half later car breaks down, it’s towed to Browns in NE Heights. They said timing belt failure causing probable terminal damage. I told them about repairs at other shop, seems like they should have detected the timing belt issue initially. They said they would tow car to Rio Rancho and if it’s their error they would correct with no charge. Now they say water pump froze causing timing belt to come off pulleys thus the terminal damage, they couldn’t detect a failing pump and belt initially? 344 bucks later for tow and diagnostic I want to just get car towed out of there, they call and ask if they want timing belt cover and other stuff put back together and I said yes, never happened refer to pictures. That just makes me suspect even more there was some errors done in the initial repairs of the crank seal. I can’t prove it but it leaves a bad taste in my mouth with Browns and I will never use them or recommend them.

We sincerely apologize for the distressing experience you had with our Rio Rancho and NE Heights shops. It’s clear we did not meet your expectations, and we understand your frustration. Our goal is to provide thorough and reliable service, and we regret that you feel as though we fell short in your case. We want to make things right. Please contact our management team directly so we can discuss your concerns in detail and find a suitable resolution. Your feedback is vital in helping us improve, and we appreciate you bringing this to our attention. Thank you for your patience and for giving us the opportunity to address this matter.

- Rio Rancho
3
Rio Rancho

We are good with repairs and explanations of service needed to be worked on. Recommend them highly.

Thank you for taking the time to leave us feedback. We're pleased to hear that you found our repair services satisfactory and our explanations helpful. Your recommendation means a lot to us. We're always striving to improve, so if there's anything specific you think we could do better, please feel free to let us know. We appreciate your support and look forward to serving you again in the future at any of our 5 locations!

- Rio Rancho
5
Northeast Heights

I had a great experience at Browns Automotive. The staff was friendly and informative. They walked me through the whole process. Another perk was they even offered a shuttle ride to take me back to work while they worked on my car. I was very impressed with this shop and I would recommend it to anyone who needs to get work done on their car.

Thank you for your wonderful 5-star review! We're delighted to hear about your great experience at Brown's Automotive. Our friendly and informative staff is always here to walk you through the process and make your visit as smooth as possible. We're glad you appreciated the shuttle ride service, making it convenient for you to get back to work while we worked on your car. Your recommendation means a lot to us, and we look forward to assisting you with any future car service or car repair needs. Thanks for choosing Brown's Automotive Experts!

- Northeast Heights
5
Village of los Ranchos de Albuquerque

always considerate and informative

Thank you for your fantastic 5-star review! We're delighted to hear that you found our team at Brown's Automotive Shop considerate and informative. Providing top-quality car service and car repair is our priority, and it's wonderful to know we met your expectations. We appreciate your support and look forward to assisting you with any future automotive needs. Thanks for choosing Brown's!

- Village of los Ranchos de Albuquerque
5
Rio Rancho

I woke up on Friday to a dead battery in my truck. I made a few phone calls and no one was able to get me in. Then I called Browns. They said to bring it down and they would squeeze me in. I jump started my truck and went to Browns, prepared to spend a few hours in their waiting room. When I got there, they were friendly and helpful. They were actually able to look at my truck pretty quickly. I had a cracked battery. They replaced it, and cleaned up the mess it made. I was out of there in less than 2 hours. I highly recommend their quick, friendly, and efficient service.

Thank you so much for your 5-star review! We're thrilled to hear about your positive experience at Brown's Automotive Shop. Our team is dedicated to providing top-notch car service and car repair, and we're glad we could help you out in a pinch. It’s great to know that our friendly and efficient service met your expectations and got you back on the road quickly. If you ever need any more car service or car repair in the future, please feel free to stop into any of our 5 locations across Albuquerque. Thanks again for choosing Brown's Automotive Experts!

- Rio Rancho
5
Northeast Heights

Highly recommend for Pre Purchase Inspection on a used vehicle. Worth spending a little to have them check everything out on a vehicle you're looking to purchase. This visit saved me $3,000-$5,000 down the road with pictures of problems and recommend what we should do if purchasing the vehicle as far as service. Isaac and Michael were great to work with and the guys in the shop know what they're doing. I will definitely use them again in the future.

Thank you for your outstanding 5-star review! We're thrilled to hear that you highly recommend our pre-purchase inspection service for used vehicles. Spending a little upfront can indeed save you thousands down the road, and we're glad we could help you make an informed decision. It's wonderful to hear that Isaac and Michael, along with our skilled team in the shop, provided you with top-notch service. I will make sure to let them know how satisfied you were with your experience at Brown's. We appreciate your trust in us and look forward to assisting you with any future automotive needs. Thanks for choosing Brown's Automotive Experts!

- Northeast Heights
5
Rio Rancho

Great friendly service... quick too!!! lol Thank you Browns Auto!!!

Thank you for your 5-star review! We're delighted to hear you enjoyed our great, friendly service and that it was quick too! At Brown's Automotive Shop, we strive to provide top-notch car service and car repair. We appreciate your support and look forward to helping you with any future automotive needs. Thanks for choosing Brown's Auto!

- Rio Rancho
5
Northeast Heights

Excellent service, pricing and customer care....you can trust these guys! Always recommend them and will always return. Thank you.

Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service, pricing, and customer care excellent. Trust and recommendations from customers like you mean the world to us. We look forward to serving you again and appreciate your continued support. Thanks for choosing Brown's Automotive Experts! Please keep us in mind for all of your future automotive needs. :)

- Northeast Heights
5
Albuquerque

Great service! Above and beyond ! Will be using Browns for all My vehicles

Thank you for your fantastic 5-star review! We're super happy to hear that you received great service that went above and beyond your expectations. At our automotive shop, we strive to provide top-notch car repair and car service for all our customers. We're honored that you plan to use Brown's for all your vehicles. Your trust and support mean a lot to us. We look forward to continuing to take care of your car service needs

- Albuquerque
5
Albuquerque

We take all our cars here and they are older so of course the cars always have a lot of problems. I always feel very comfortable with the technicians helping me sort out what is important to fix now and what can be deferred. Highly recommend!

Thank you so much for your 5-star review! We're stoked to hear that you trust our automotive shop for all your car repair needs. It's wonderful to know that our technicians make you feel comfortable by helping prioritize necessary car services and repairs, especially for your older vehicles. Your high recommendation means the world to us. If you ever need any more assistance, don't hesitate to bring your cars in to any of our 5 locations. We're here to keep them running smoothly!

- Albuquerque
Brown's Automotive Experts is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Albuquerque (505) 345-0085, Village of los Ranchos de Albuquerque (505) 897-3532, Rio Rancho (505) 891-7971, Northeast Heights (505) 294-4900, Far Northeast Heights (505) 857-0868 if you have any issues in accessing any area of our website.