Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

I recently brought my cousin’s BMW to Browns Automotive for some important work—replacing the coils, spark plugs, and a few fuel injectors. The entire process was handled smoothly and professionally. Ray was the one who helped me through everything. He stayed in constant contact and kept me updated on the vehicle every step of the way, which I really appreciated. It’s not often you find that kind of communication and transparency. The pricing was fair, and the turnaround time was impressively fast. The car is running great now, and I couldn’t be happier with the service. I’ll definitely be recommending Browns Automotive—and Ray—to family and friends.

Great service and customer service!

I can't say enough good things about Brown's automotive in Rio rancho. They were very helpful getting all the problems I had with my car fixed. It was a collector car that I was trying to get ready to sell. I can't sell someone a piece of junk. Don't have the heart for it. They helped me get everything functioning. And assisted me in every way they could. I sincerely appreciate your help. The car was sold a week ago did the guy who bought it is extremely happy.

The guys at Browns are very professional and friendly. I don't take my vehicles anywhere else.

Work completed appears to be of excellent quality.

Good, fast, honest, car stuff is never cheap.

Friendly, professional service.

Great staff and great service!

Update: Management told me nothing they did to my car would cause this, took it to another shop and they said absolutely nothing was wrong with my car, except for LOOSE LUG NUTS ON MY WHEELS that browns failed to do, before returning me my car. This is not a safe practice at all, and scam of a service. Do not go to browns automotive unless you want them to scam you and think something is wrong with your car like not tightening lug nuts on your wheels. New to the area, and based on the reviews went to Brown’s Automotive. I don’t have a perfect car, and just drive it to get by. Don’t go to this place if you’re like minded. My car went from just having a rear oil leak from my previous mechanic to 5 grand in repairs way over the cars value. And to top it all off my car was in worse drivable condition than it was when I dropped it off, car started making a thumping noise, left them a voicemail and no response. The only thing I could think of when they did the inspection on it was remove the wheels and didn’t balance them/align them again, or didn’t top off oil after inspection, because they thought I would get EVERYTHING repaired there. My old reliable mechanic at home would have included adjusting those things, topping off oil in the inspection before sending me away. I was trying to talk to the mechanic to only get the rear oil leak fixed or the necessities because my car was driving perfectly fine, no warning lights, drived smooth steering, tires/wheels were fine until I came to this shop. I have driven this car multiple times cross country, no issues. They wouldn’t budge from the 5 grand in repairs, when in reality talking to another mechanic some of those repairs could have waited until a later date. I get that some people want every little thing fixed on their car, but some people can’t afford that and just have a car to get by.

Ed, Henry, and the guys in the garage are the best! They thoroughly inspect your vehicle, give you their honest analysis, they keep your vehicle running smoothly. These are the guys you can trust to get the job done right on the first go around.