Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
5
Albuquerque

Took my 2011 Chev Avalanche in with a bad exhaust valve, Browns worked with my extended warranty company to repair. Excellent service!

5
Albuquerque

I have known Don Brown for several years and had not had a chance to take a vehicle to him until now. I needed to have my truck towed to Brown's because my ball joint sheered clean off. They opened a bay for my vehicle, received my truck for me and conducted an inspection. They completed the work quickly and took care of some additional issues that came from my ball joint sheering off. The cost was in the ball park of what I had expected and they did a great job keeping in touch with me along the whole process. I recommend this auto shop. Don's guys did a great job.

5
Rio Rancho

5
Rio Rancho

Brown's did an incredible job replacing my power steering rack and pump. All within a day and top notch communication via emailed pics and detailed diagnostics throughout. Leslie and team are phenomenal! Highly Recommend!

5
Rio Rancho

Absolutely the best auto repair service. Their detailed inspection report and pictures is fantastic. It's wonderful to have a locally owned, trustworthy, reliable mechanic. We will be customers for life. Thank you Leslie and staff. 10/29/20 Once again, Lesli and the auto techs exceeded our expectations. They are honest, dependable and extremely knowledgeable. We know without a doubt they are trustworthy and do excellent work. The report and pictures provided are a plus. Can't say enough good things about them. Thank you for all you do!!!

Thank you for the great review Linda! We appreciate the business and enjoyed servicing your Dodge truck.

- Rio Rancho
5
Rio Rancho

Love them! Very helpful, informative and make sure my vehicle is well cared for

5
Rio Rancho

Thank you for your outstanding service, My truck is running grate thanks to the experts.

Thanks for the 5 stars!

- Rio Rancho
3
Rio Rancho

They charged me 119.95 for diagnostics. When I came in I had done the diagnostics and told them what the problem was which was the clockspring. Many places will do diagnostics for free. They also diagnosed an electrical problem with turn signal rear bulb and charged $60 to fix a loose wire and bulb. They are overpriced for their other services also. I will never go back to them. Do not go here.....The story goes on. I just got call from Brown’s. I assume the lady who called was the manager or part owner. She asked me to make her understand the problem was which was clearly stated above (a very condescending and defensive start to the conversation the way it was said). She asked what she could do to keep our business. I responded that it was her decision. (The solution was obvious... refund me the $119.95 + some of the $60 excess charge for the light bulb.). She said I understand and hung up on me. Again I state don’t go here. The lesson here is that she didn’t care about solving an obvious problem. I am perplexed because many places do not charge diagnostic fees (Meineke, Pep Boys, some parts stores, etc.) and they. advertise as such. Why did she not see this as the main problem I don’t know. By the way my wife and her adult son listened to the conversation and were equally disappointed by Her response. I also want to make it clear that this the Rio Rancho Brown’s Automotive and that the review does NOT apply to their 2 locations on 4th Street in Albuqerque.

We apologize that we where not able to meet your expectations.

- Rio Rancho
5
Village of los Ranchos de Albuquerque

Absolutely the best mechanic in town, maybe the best I've ever encountered. Honest, trustworthy, reasonably prices. Best of all their communication is A+. I'm so glad I found them.

5
Albuquerque

They gave me a specific answer to a very mysterious issue that I have had for a few years, and it made sense. I had been told many different things regarding this issue, paid for services to try and fix it, but it would come up again. We'll see if it happens after this, but I have a very good feeling about this diagnostic and repair. Very reasonable price. Responsive customer service. Very convenient tracking software to keep you in the loop.

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