SOOOOO disappointed in the what transpired today - I took my vehicle in for a introductory oil change and was so happy with the outcome and the customer service (Leslie is amazing). When I picked up the vehicle, I was presented with items that need attention. So I requested a quote for a service that was noted and was told by Brad that it would cost $180 + tax. With that noted, I said that I would return. In early December, I called and Brad answered the phone and I, again, cited the repair on the axle and was give the same quote of $200 with tax and at that time, I informed Brad that I would return after Christmas - made a comment to him that I 'thought' that all the repairs needed, that this might be the most important and he commented "yes, it is". I drove by on Thursday 2-7 and asked for an appointment and Leslie indicated that Friday would be good - I delivered the car @ 7:40 am and when I was advised that the vehicle was ready, Leslie asked me if I would like to have the light bulb replace for the turn switch (blinker) and I said yes. I arrived expecting to pay the twice quoted price to discover that the invoice was for $ 387 and when I questioned it, I was told that NO ONE would have / could have given me that quote - I advised Brand that I was told TWICE that was the quote and he absolutely ignored that and mumbled and furthermore the price for the replacement for the blinker light bulb was $3.77 with a labor charge of $32?? for a total of $35?? ridiculous for 5 minutes of work - so I although I am not happy, I pay the invoice - then to make matters worse, the blinker was not repaired - I take it back and Issac can't understand why it's not working he said "i just replaced the bulb and it was working" and after two tries, he finally worked. I informed him that if it continued to malfunction, I would expect a full refund for a job NOT WELL DONE!!! I was so excited to find a new 'Christian based' car repair service but I guess it wasn't to be - I have bragged on Browns for the initial oil change and now it's finished and I am SO DISAPPOINTED in a JOB NOT WELL DONE and a quote not honored.
Carmen, I apologize for your experience and thank you for sharing it with us. Also thank you for spending some time on the phone with me this week talking about the details of what transpired. Insights such as yours are very educational for us and helps us learn where we need to improve processes and training. - Dustin Brown