Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Probably the most professional automobile shop I’ve been to The diagnosis was thorough and everything was explained to me. The work was professionally done, and reasonably priced..The manager Ed and staff were extremely helpful. If you’re in the market for a new shop for your vehicles, give these guys a try.

As always, great job and on time. Did a great job on keeping me posted on the work done. Wonderful staff.

P.S. As a Post Script to my earlier review, it should be noted that ALL feedback Shows 5-STARS. Which shows a continual 5-Star Rating for ALL Reviews. Which is misleading for potential customers. I indicated a 2-Star Rating. However the 5-Star rating appear to be permanent for ALL REVIEWS. Instead of only looking at STARS, if a few moments to actually READ the Reviews my choice for service would more than likely have been altered.

Being very much impressed with the several positive reviews, I was confident that selecting service would be very good. However, after two visits for the same service I thought that maybe I was being somewhat paranode. After holding on to a mail-promotional flyer without an expiration date, I called to make an appointment with the price on the flyer verified. I kept my appointment, but was quoted a higher price for a semi-synthetic oil change. As requested, I left my vehicle and returned in the afternoon with the promotional flyer. My vehicle wasn't ready, and I was assured that the promotional-price would be honored if I re-scheduled. I did re-schedule. and waited 3 1/2 hours for the oil change, and it was also discovered that I had a flat on one of the tires. Nevertheless, I was now informed that my vehicle required full-synthetic oil for a Total Charge of $100.+ dollars. When inquiring about honoring the promotional flyer that I had earlier referenced, a date of the flyer was now implied (which was not on the mailer). After finally agreeing to a $10.00 discount, I paid $100.+ for an Oil Change and a Flat Tire Repair, with a promised concession. Not very good Customer Service with virtually nil' appreciation.

I called Browns as soon as they opened hoping to get my brakes looked at after 10 other places didn’t have room. They were extremely friendly, and squeezed me in that morning. They sent an email with a detailed inspection that was easy to understand, and didn’t try to sell me things I didn’t need. In fact, I told them about issues that I thought I had, and they explained that they actually weren’t an issue. My car was done by the end of the day, and everyone was friendly and helpful again when I picked up my car. I would recommend Browns to anyone and will absolutely be using them in the future!

Jeremy did an amazing job rebuilding my engine, and replacing my transmission with great turnover times. Highly recommend browns automotive.

Honestly, I would definitely recommend this place. In dire need of fixing my truck they handled it with professionalism. And best of all communication was excellent.

I always have a great experience at this location. I use them frequently for alignments and Allan is a great technician there to perform this service. Thanks fellas

I'm so grateful for their service. I went in for brake service, but found a few other things that needed work as well. My car is running better than it has in a long time, and I didn't feel like I was being up sold on anything. Ed was really helpful and kind.

Great experience from start to finish great prices and very fast and excellent work thank you so much Brown Automotive experts!