Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

I do not recommend this shop whatsoever. Came in January originally (to the golf course location) because my car kept dying (with a relatively new battery put in) and we mentioned that we believed it was an issue with the alternator, because multiple people also told us this when we described the problem. Brown’s told us that they would run some tests to check out the issue, later calling us back and diagnosing it with a faulty battery. We felt relieved that the battery was the only issue so we gave them the go ahead to replace it, they also replaced the battery terminal cables. When we got the paperwork back after they finished the repairs, the “tests” that they ran stated that the “Alternator is working as designed” and Henry also mentioned that there were no issues with the alternator. We were charged $559.83 for the total repair (crazy amount). The car had been used very minimally after due to the fact that we were trying to sell it. After 2 months, on March 21st, we bring the car to another Brown’s location on 7702 4th street for the same issue of the car dying. We get quoted $1,300+ tax to replace a “completely dead alternator”, stated by the front desk worker, Eddie Brock. We find out that the “tests” that the first location ran for $187.60 after tax, showed nothing and were completely useless. The second location ran a similar test but they specifically looked at the electrical circuits and finally found the issue with the alternator, charged us $160.41 after tax. When we declined the offer to replace the part for $1,300+, Eddie’s tone instantly became aggressive and rude over the phone. In the end we came to pick up the car and only payed for the diagnostics test. I have never experienced such disrespectful and humiliating treatment, as well as false statements from an auto repair shop and I do NOT recommend this company to anyone in New Mexico.

I do not recommend this shop whatsoever. Came in January originally because my car kept dying (with a relatively new battery put in) and we mentioned that we believed it was an issue with the alternator, because multiple people also told us this when we described the problem. Brown’s told us that they would run some tests to check out the issue, later calling us back and diagnosing it with a faulty battery. We felt relieved that the battery was the only issue so we gave them the go ahead to replace it, they also replaced the battery terminal cables. When we got the paperwork back after they finished the repairs, the “tests” that they ran stated that the “Alternator is working as designed” and Henry also mentioned that there were no issues with the alternator. We were charged $559.83 for the total repair (crazy amount). The car had been used very minimally after due to the fact that we were trying to sell it. After 2 months, on March 21st, we bring the car to another Brown’s location on 7702 4th street for the same issue of the car dying. We get quoted $1,300+ tax to replace a “completely dead alternator”, stated by the front desk worker, Eddie Brock. We find out that the “tests” that the first location ran for $187.60 after tax, showed nothing and were completely useless. The second location ran a similar test but they specifically looked at the electrical circuits and finally found the issue with the alternator, charged us $160.41 after tax. When we declined the offer to replace the part for $1,300+, Eddie’s tone instantly became aggressive and rude over the phone. In the end we came to pick up the car and only payed for the diagnostics test. I have never experienced such disrespectful and humiliating treatment, as well as false statements from an auto repair shop and I do NOT recommend this company to anyone in New Mexico.

none

Extremely helpful and courteous. Professional diagnostics and experience to work on an older and difficult vehicle was very much appreciated! We will be back!

Very professional and got to diagnosing my vehicle very quickly. Got the repair done asap and I couldn't be more pleased. Their total inspection report was also very comprehensive. Have been searching for a good repair shop for years now and I think I found it! Many thanks to the crew at Browns!

My Tacoma had an oil change and it was completed as expected. Had a whole new service team. A wheel alignment and center bearing was recommended on my, Tacoma, but they needed another day to do the work. There wasn't many cars in the shop, as was in the past, that put some doubt in my mind

excellent, honest service - provided sensible repair options

Another wonderful experience at Brown's in NE Heights! These guys continue to take great care of my car and practice great communication. I came here initially after a terrible experience at another repair shop in that area of town and they corrected the damage that was done and were helpful in getting my car back to working order. I've been back several times since for various other jobs and they're consistently great and well-priced for the quality of work that they do. Highly recommend them!