Now serving the Far Northeast Heights area!

Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Clients Testimonials

Listen to What
Our Customers Say About
Brown's Automotive Experts.

5
Rio Rancho

Just had my 2012 BMW 335i serviced by the fine folks at Browns and can't say enough good things. Worked with Henry, Isaac and Allan. These guys were great at communicating and kept me in the loop with the issues found. I think anyone that owns a European car struggles with trusting anyone but the dealer for repairs but no one wants to pay dealer costs. I called and they assured me they were capable of diagnosing a very strange electrical short and within a couple of days after dropping it off they had the issue solved and didn't charge us an arm and a leg. We opted to have them also fix an oil leak and they were quick to round up the parts and return the vehicle to me at the promised date. We will be bringing all our cars there's in the future and suggest if you're on the fence you give them a shot.

Thank you so much for your stellar 5-star review! We're thrilled to hear that you had such a positive experience with us at Brown's. Henry, Isaac, and Allan were delighted to receive your compliments. Communication and transparency are key to our service, and we're glad we could keep you informed throughout the process. We understand the unique challenges of owning a European car and the desire to find reliable service without breaking the bank. It's fantastic to hear that we were able to diagnose and solve your electrical issue efficiently and affordably, as well as address the oil leak promptly. Your trust in us means a lot, and we're honored to have earned your future business. Thank you for recommending us to others, and we look forward to serving you and your vehicles again in the future!

- Rio Rancho
5
Far Northeast Heights

Professional, technology-driven, complete, and thorough. They fixed in one day what the previous shop couldn't do in five days. I'll go here first now.

Thank you so much for your outstanding 5-star review! We are thrilled to hear that you had such a positive experience with us. At Brown's, we take pride in our professionalism, dedication to utilizing cutting-edge technology, and commitment to providing thorough and complete service to our customers. We're delighted that we were able to address your issue efficiently and effectively, especially after your previous experience elsewhere. Your trust and satisfaction mean everything to us, and we are honored that you'll be choosing us as your first stop for automotive needs moving forward. Thank you for your glowing recommendation, and we look forward to serving you again in the future!

- Far Northeast Heights
5
Rio Rancho

Everyone at Brown’s was quite professional , friendly and efficient, including the shop dog. I really liked and appreciated, with pictures and text, the way the whole repair process was going. Highly recommend .

Thank you so much for your fantastic 5-star review! We are thrilled to hear about your positive experience with our team at Brown’s. It’s wonderful to know that you found our staff professional, friendly, and efficient. We’re especially glad you enjoyed the updates with pictures and text throughout the repair process – we believe in keeping our customers informed every step of the way. Our shop dog, Choncho, also appreciates the shout-out! Your recommendation means a lot to us, and we look forward to serving you again in the future.

- Rio Rancho
5
Northeast Heights

They performed a complementary check of my air conditioning system to see if it was low in Freon, which was confirmed. However, whatever was left of the freon leaked out and by the next day all that was coming out of the vents was hot air. I went back, and with the utmost courtesy and professionalism, Mike assured me they would make it right. He then had the mechanic add Freon not only back to partially full (as it was when I brought it in) but to full capacity. this was the ultimate in customer service. Brown’s will have my business from now on.

Thank you so much for your wonderful 5-star review! We are delighted to hear about your positive experience with us. We strive to provide excellent customer service, and it’s great to know that Mike and our team could assist you with your air conditioning system. We understand how important it is to have a functioning AC, especially during the warmer months. Your satisfaction is our top priority, and we're pleased that we could resolve the issue promptly and professionally. We truly appreciate your trust and your kind words. It means a lot to us that you’ll be returning to Brown’s for your future automotive needs. Thank you for choosing us and for taking the time to share your experience.

- Northeast Heights
5
Albuquerque

Excellent customer service. I had an emergency this morning and my van overheated. They were professional and so kind. I was able to make it down to the shop, luckily, and they were able to fit me in. It's a three day weekend ahead of us, and although they couldn't make promises but will try to get the car fixed by Friday before the weekend. Will update review as we progress! Super happy so far with their service.

Dear [Customer's Name], Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a positive experience with our team during your emergency. We understand how stressful it can be when your vehicle overheats, especially before a long weekend. We're glad we could assist you promptly and fit you into our schedule. Your kind words about our professionalism and kindness mean a lot to us. We are committed to doing our best to get your van fixed by Friday, and we appreciate your patience. Please feel free to reach out if you have any questions or need further assistance in the meantime. Thank you again for your trust and for sharing your experience. We look forward to continuing to serve you at any of our 5 locations!

- Albuquerque
5
Far Northeast Heights

Great service. We have absolute confidence bringing our vehicles here. Lucky to have em in business.

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service. Your confidence in bringing your vehicles to us means the world. We're lucky to have wonderful customers like you who trust us with their automotive needs. We look forward to continuing to serve you and appreciate your support. Thank you for taking the time to share your positive experience!

- Far Northeast Heights
5
Far Northeast Heights

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are glad we could meet your expectations. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. We look forward to serving you again in the future. Thank you for choosing us and for taking the time to share your experience!

- Far Northeast Heights
5
Northeast Heights

Top notch last minute repair. Thank you!

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we are glad we could meet your expectations. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. We look forward to serving you again in the future. Thank you for choosing us and for taking the time to share your experience!

- Northeast Heights
5
Albuquerque

This place is amazing. I call Shantel (hopefully I spelled it right) my 'bestie'. They are REAL DOWN TO EARTH people and truly care about service which is so rare now-a-days. Finding a good automotive place was scary for me. I know NOTHING about cars and just finished getting hustled by Jiffy Lube. I took a chance on them due to #WordOfMouth from a friend and I am so glad I did. When I say these folks took care of me, I mean THESE FOLKS TOOK CARE OF ME! And my beastie had me smiling through out the entire process knowing where I was coming from. I would recommend Browns for anything froma basic oil change which is what is stemming this review, to an engine swap which is how we 1st met :). I'm sure they will see this post mainly because I know how I feel about the service actually matters to them. THANK YOU BROWNS for being one of the few companies left that treat customers as their top priority!! It's emotionally amazing!

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with us, and we truly appreciate you taking the time to share it. Shaunteill and the entire team were very very happy to read your kind words. We always aim to provide a warm, friendly, and professional service, and it’s fantastic to know we made you feel comfortable and taken care of. Your trust means a lot to us, especially after your previous experience elsewhere. We're glad that we could turn things around for you and make car maintenance less intimidating. It's our mission to treat every customer like family and ensure their needs are met with care and integrity. Thank you again for recommending us and for being a valued part of our community. We look forward to serving you and your car in the future and we are glad you found a Bestie at Brown's!! :)

- Albuquerque
5
Northeast Heights

Wyoming store... Cracked Radiator: Replace the Radiator, Hoses, Thermostat, and radiator cap. I also asked them to replace my headlight assembly (My parts)on both sides. Their office personnel (Isaiah) were very easy to talk to. The Mechanic (John) Explained everything well. Yes I will come back.

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a positive experience at our Wyoming store. Isaiah and John were thrilled to read your kind words and feel proud they were able to make your experience a 5-star one!! We pride ourselves on clear communication and thorough service, and it’s great to know they met your expectations. Your satisfaction is our top priority, and we’re glad we could assist with your radiator and headlight assembly replacements. We look forward to serving you again in the future. Thank you for choosing us and for taking the time to share your experience!

- Northeast Heights
Brown's Automotive Experts is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Albuquerque (505) 345-0085, Village of los Ranchos de Albuquerque (505) 897-3532, Rio Rancho (505) 891-7971, Northeast Heights (505) 294-4900, Far Northeast Heights (505) 857-0868 if you have any issues in accessing any area of our website.