Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

As usual, job well done!

Always great! I've been a customer for over a decade and not one complaint. Happy every time. Good family, good company and great work!

Can’t say enough good things about both locations of Brown’s Auto! The staff is accommodating and their work is thorough! I won’t take my vehicle anywhere else for maintenance.

So nice to have Local Automotive Experts in the neighborhood. Support your local small businesses!! Ever trip has been awesome. From simple oil change to an expert 52 point check list. No pressure sales and very competitive pricing. Thanks to Don, his Family and The Whole Crew. We appreciate the great service!! Jovee

About a month and a half ago my 2008 Cadillac STS was having problems. I had to have it towed and when I called AAA for the tow they recommended Browns, I was going to take it to the Cadillac dealership but with their recommendation I did go to Browns. It’s through an ongoing process and trying to figure out the issues Browns was absolutely wonderful/amazing. However it did get a little frustrating for me but I know it was for them also! They went above and beyond to figure out the issues! Still working out a few quirks they have been absolutely amazing and are on top of it!!! I would recommend Browns to anybody having issues with their vehicles!

Good customer service, clear communication, speedy service and quality work, as always. They’ve been our mechanic for 15 years and we’re very satisfied.

I have been a customer for over ten years and have received some of the very best customer service in Albuquerque - each and every time I have needed their services. For me, the most reassuring aspect of doing business with them is that they will never spend a penny of my hard-earned cash without consulting me first. Sadly, this is not a common practise amongst automotive repair shops in Albuquerque as my experience has taught me. Not once in over ten years have I picked up my vehicle and the cost was more than had been quoted - not once. The staff are friendly and very knowledgeable and, should there be something of which they are not sure, they will research it and get back to you before beginning work on your vehicle. They stand by their work and should anything not turn out as expected, they make a really good effort to take care of the problem. Knowing that they will be honest and upfront about what needs to be taken care of results in great peace of mind. I highly recommend Brown’s Automotive Experts based on the years of remarkable service I have received from them.

I have always had good service with Brown's but recently the service was terrible. I do not know if there is a new office manager but the gentlemen that we dealt with was awful. He told us that we would get a phone call before any work or any charges were done to the car. His communication was very poor and he did not listen to my husband when he gave him information. We were charged for services that we were not aware of. My husband and I were very disappointed with the customer service we received from the new gentlemen behind the counter.

Don't let the modest look of the shop fool you- these guys are right up there with any of the giant tech savvy companies. I was kept informed throughout the day with text and email with live current photos of my car and the work that was being performed. What a peace of mind to not feel like you're getting worked over by your mechanic. Thanks to everyone for an outstanding job, we will definitely be back.

The quality of their work is always first rate. They are thorough and courteous. The reason for four rather than five stars is that my car was not ready until well after they said it would be. But, I still will take my car back to them for any repairs.