Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
Rio Rancho New Location!
Mon - Fri: 7:30 AM - 5:30 PM
0.5
Rio Rancho

I took my 1969 cutlass in for a simple front end alignment. Cars this old require alignment shims to set the alignment. After i drove off i realized the car pulled to the right very bad pulled over and opened the hood to get a better look there was not any shims. I immediately returned to the shop and demanded my money back. I the future i will never take a vehicle to this shop or recommend them for anything but steeling money from customers.

5
Rio Rancho

I had my dead truck hauled over there to find out how to get her running again. Leslie, The magical coordinator of all things, was immediately reassuring on the phone, sent me this amazingly detailed, text-based report (including pictures) of every inspection, and all of the results had found while looking for the problems with the truck. She called me at times throughout the day to keep me apprised of what was happening and give me options. It was the best treatment this little truck (and me) have had at an automotive shop.. The repairs were not as dire as I expected, the price was totally within expected range, they have a shuttle who will come and get you to pick up your car, and Leslie called me up the following week to see how the car was doing and if everything was up to snuff. That is awesome service. They also take AAA and will give you a discount if you are a AAA member. I can't imagine that I would go anywhere else from now on.

You made Leslies day! Thank you so much fro the great review! Looking forward to continually servicing that little truck!

- Rio Rancho
5
Rio Rancho

Leslie and her team provided outstanding customer service! I knew exactly what needed to be fixed with their modern diagnostic testing which was sent to me via text. There was no pressure to get everything done immediately just the most important things. I will always come to Browns Automotive for my car needs and I highly recommend them to anyone!

5
Village of los Ranchos de Albuquerque

As good as it gets! Honest and quality work every time at a fair price. They always have such a positive demeanor and make it a point to clearly communicate with costumers and make sure that they are satisfied. If you are tired of searching for the right mechanic around town, I would highly recommend giving them a call.

5
Village of los Ranchos de Albuquerque

Oscar handled everything promptly, courteously and professionally. Thanks.

5
Albuquerque

Great service & great prices....very satisfied!

5
Albuquerque

I am so happy with how they handle my situation with my car. They didn’t take advantage of me because I was a women either, they were so helpful and fixed my car!! Thank you Tim for all your help, I truly appreciate it!!

5
Rio Rancho

I was in a bind with a time frame. They were able to help me same day. The staff is amazing and friendly. They know their stuff!

Glad we where able to get you in and out quickly!

- Rio Rancho
5
Albuquerque

Great repair shop, friendly staff. Was able to fit me in on short notice for a friday and get me back on the road before they closed

1
Albuquerque

Attention Females! Do not go to Browns alone take a male with you or you will be over charged X3. I took my vehicle because Brown's said they would do a free diagnosis but when I picked it up I was charged 240.00. They LIE

Thank you for the review Angela. I apologize for any miscommunication regarding the diagnostic charges and the towing fees. We will be looking into your concern.

- Albuquerque
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Albuquerque (505) 345-0085, Village of los Ranchos de Albuquerque (505) 897-3532, Rio Rancho (505) 891-7971 For Assistance.