Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

The staff and technicians at Brown’s Automotive on 4th St. definitely deserve a 5 star rating. They got our vehicle into the shop, and promptly assessed the issues. Communication was professional and courteous. The technicians go above and beyond with their attention to detail. We highly recommend this group of professionals. Fair prices on parts and labor. Safety seems to be of the utmost importance when getting drivers back on the road.

Took my car in for a health checkup. It was a great price and quick service! Thanks guys!

Highly Professional and knowledgeable these mechanics are some of the best trained in Albuquerque and when you see the the results and reviews, you'll see why their so highly rated. Great job

I wanted to personally thank Chris and Jonathon for taking care of my daughter, who is currently attending CNM. She was experiencing concerns with her Toyota Corolla Hybrid, and the dealership around the corner was too busy to see her for a week. She was understandably stressed and needed her vehicle back on the road as soon as possible. Once Browns Automotive received the vehicle and had it diagnosed, Shop Foreman Daniel quickly identified the issue and had her back on the road in no time. The entire situation was handled promptly and professionally. As a parent, I dont know much about vehicles beyond putting gas in them when needed. When a service center like Browns Automotive steps up, explains the concern in detail, and resolves the issue within a day, that level of care truly stands out. This kind of service simply does not happen everywhere. I sincerely appreciate the attention, urgency, and professionalism shown by Chris, Jonathon, and Daniel. We are extremely grateful and will absolutely be sharing our experience with everyone we know who needs reliable automotive service.

I am so very impressed with the quality of work, professionalism and transparency of the team at Browns in Rio Rancho. They did a comprehensive inspection and broke it down into urgent,what we can monitor and good quality of my truck. This is beyond helpful when making a decision to get work done. After dining me a document with pictures and explanations they called me to explain everything and answer all my questions. I felt like I was able to ask questions with out bothering them. They have a customer for life I will be returning for regular Maintaince.

I was told I had a transmission leak at a Valvoline and they told me to take it to this place. When they looked at it they told me that was not even what was close to wrong and fixed it free of charge and got me out within 10 minutes. Didn't charge me a penny. They let me know of some upcoming charges that might be coming up. Wow! What customer service!!! Ask for Vincent...

Predatory upsell at Signal Ave location: Refused single spark plug fix on my stranded 19-year-old daughter's car Review (1-star): This is a serious warning for parents, students, and anyone driving in/around Albuquerque especially near UNM or the northeast heights area. My 19-year-old daughter was on her way from Farmington to the University of New Mexico when her check-engine light began flashing early one morning. She pulled over safely about 30 miles from campus alone, scared, and hours from home. I called Brown's Automotive Experts and spoke with a man named Chris (at the 6401 Signal Ave NE / Far Northeast Heights location). Chris mentioned he has four daughters of his own and assured me he would take care of her. That reassurance meant a lot in the moment. He called back with the diagnosis: one cracked spark plug causing the misfire. He then immediately recommended replacing all spark plugs plus a fuel-injection service totaling $1,800. I asked for the price to replace just the spark plugs; he quoted $1,300. I explained we couldn't afford that and requested they replace only the one cracked plug so she could safely reach school and we could plan the rest later. Chris refused. The shop would not do a single spark-plug replacement. It was pay $1,300 for the full set or just the diagnostic fee and they'd send her back on the road with the flashing light and misfire still active. They were ready to release a teenage driver with a known engine issue rather than perform the minimal, diagnosed repair. This felt like blatant upselling that took advantage of her vulnerability and my concern as a parent 150+ miles away. I've never posted a review this strongly, but I won't stay silent when a business exploits a young woman's roadside emergency to push unnecessary $1,300$1,800 services. If you have college kids, teenage drivers, or travel through Albuquerque's northeast side, avoid Brown's Automotive Experts Far Northeast Heights (6401 Signal Ave NE). Choose a shop that does honest, needed repairs without holding safety hostage. Brown's Automotive Experts Far Northeast Heights 6401 Signal Ave NE, Albuquerque, NM 87113 Phone: (505) 857-0868 You've lost any future business from our family and I hope others see this before they're in a similar spot

We are here to provide the best automotive service in Albuquerque!

Love the staff! Very knowledgeable and helpful. They offer free inspections and sent photos of repairs being done to my phone! Had them help me with a heater issue on my chevy truck