Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

One of the scarier things about being an adult is finding a good mechanic. You want to make sure you don't pick one that is malicious or incompetent. I myself have been to alot of different mechanics in my life so believe me when I say Browns Automotive is by far my favorite place to get my car checked out. Not only is the staff very friendly and nice but when they talk to you, they talk to you like an equal, they make sure you understand instead of trying to over complicate things. I recently bought a used BMW. A car brand that is known to have expensive problems so you could say I was very nervous about it breaking down on me and Because it's a foreign car I couldn't bring it to my old mechanic. I am very grateful to the people who work here, they have given me piece of mind and they made me feel like I was a long time costumer even though this was my first time. They know exactly what they are doing and even go out of their way to help you with your concerns. I would highly recommend this place!

Thank you for a wonderful experience taking care of my beloved old Lincoln Town Car while we were visiting Albuquerque. What a great team! Knowledgeable, competent, caring - Brown's has it all. I wish I had a mechanic's service where I live in Mississippi that was as thorough and helpful as you. Made it safely home, and enjoyed the heat coming from climate control system all the way. It was needed and thoroughly appreciated.

I don't write online reviews, but out of gratitude I feel it is important to write this one. A few months ago I was on a road trip driving from Texas to Colorado. My car broke down near Albuquerque on a Saturday (when most auto shops are closed) and I had the car towed - AAA brought it to Don's. I had to continue on the trip in a friend's car that was part of the road trip and leave my car in Albuquerque for a mechanic to look at. To add to the complications - I wouldn't even be able to make it back to Albuquerque for a few days due to my obligations in Colorado. I called Don's and spoke with Cliff on Monday. I explained the situation and he agreed to take a look at the car. Long story short: I was in a terribly stressful situation, worried about my car, and in a different state. They had every opportunity to take advantage of that but instead Cliff was able to diagnose the problem (not even mechanical - bizarre issue with tires), treated me with the utmost respect, and was very understanding of the situation - agreeing to provide storage for my car until I could get back to Albuquerque a few days later. They are a smaller shop and it probably wasn't easy for them to have my car there taking up space without being worked on, but they bent over backwards to accommodate the crappy circumstances I was in. I offered to pay for the storage of the car but since they didn't do any mechanical work they didn't charge me anything. What started off as a disaster was mitigated by the staff at Don's (and especially Cliff) and I can't thank them enough.

I’ve never had a bad experience.

I really appreciated how I was kept in the loop during the day about the progress of my repairs, and my ok was given before additional work was done. The friendly service from the staff carried over to checking in with me the rest of the week and even a thank you card! I will definitely recommend them to anyone looking for honest and real down to earth people and professional service!

Good and honest people here. They did a very good job with my truck. Very professional.

I have been taking my car here for years! Don and all the guys are great and trustworthy. The only mechanics I trust to take care of my car without selling me stuff I don’t need! Highly recommend.

I took my car in to have the broken driver's side mirror replaced. I purchased a mirror online and they had to reconfigure it to make it work with the camera piece that wasn't included with the part I purchased. Reina did an amazing job of rebuilding this piece to make it work with my vehicle. I highly recommend.

Very knowledgeable staff for all your auto needs.