Albuquerque
Took my Prius to Browns after a frustrating experience with the Toytota dealership for previous maintenance. Edward, my service advisor, was upfront, professional, and excedingly informative and transparent about the state of my car. He provided an emailed checklist (with photos) of various maintenance needs along with explanations behind when and why I need to take care of them. His estimate was spot-on, too, so no feeling like the rug was pulled out from under me after I okayed work.
Thank you for the great review! We are blessed to have Ed working with us. Very happy to hear that everything went so smoothly.
- Albuquerque