Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

Best mechanics in town!

Great people that do great work at fair prices.

Addressed all issues that were of concern. Very professional and thorough. Highly recommend.

They charged me 119.95 for diagnostics. When I came in I had done the diagnostics and told them what the problem was which was the clockspring. Many places will do diagnostics for free. They also diagnosed an electrical problem with turn signal rear bulb and charged $60 to fix a loose wire and bulb. They are overpriced for their other services also. I will never go back to them. Do not go here.....The story goes on. I just got call from Brown’s. I assume the lady who called was the manager or part owner. She asked me to make her understand the problem was which was clearly stated above (a very condescending and defensive start to the conversation the way it was said). She asked what she could do to keep our business. I responded that it was her decision. (The solution was obvious... refund me the $119.95 + some of the $60 excess charge for the light bulb.). She said I understand and hung up on me. Again I state don’t go here. The lesson here is that she didn’t care about solving an obvious problem. I am perplexed because many places do not charge diagnostic fees (Meineke, Pep Boys, some parts stores, etc.) and they. advertise as such. Why did she not see this as the main problem I don’t know. By the way my wife and her adult son listened to the conversation and were equally disappointed by Her response. I also want to make it clear that this the Rio Rancho Brown’s Automotive and that the review does NOT apply to their 2 locations on 4th Street in Albuqerque.

They always go the extra mile with customer service! Drop Me off at home and picked me up as well! Greatest crew.

Their customer service was great! They have a program that shows you everything wrong with your car with pictures that they send to you via email to help you understand whats going on. They are not overally priced and handled everything in a very timely matter. I will be going back for future services!

I highly recommend Browns Automotive Experts! They explain everything in great detail that I could understand, very efficient and courteous. I couldn't ask for a better experience.

Work was assessed and the repair was reasonably priced. Work was done on time as promised - cant ask for anything more. ----------------I was very happy with Browns Automotive