Northeast Heights
I brought the car in because the car shuddered while idling. Brown's did a very thorough inspection. Their customer service is great: Dustin was very communicative about the progress of the job and easy to talk to. When the mechanic found out that I would need to wait for a part to come in, Dustin actually showed me what the part was and made sure they got it in as quickly as possible. Jeremy did a very thorough job to see what the issue was-he even sat in the car with me so that I could show him the problem. He also drove it around for a while after he fixed it to made sure the shuddering was alleviated. After Brown's worked on the car, I waited a few weeks to see if the problem would return, and it hasn't. I'm very happy with the results and will definitely return. My dream is to drive my Honda for many years, and Brown's is helping to make that dream a reality.
Thank you for sharing your experience with us. We're delighted to hear that you had a great experience at Brown's Automotive. It's great to know that we could address the issue with your car's shuddering effectively. Dustin's communication and customer service, along with Jeremy's thorough inspection and hands-on approach, ensured you were well-informed and confident in the repair process. We're pleased that the problem hasn't returned, and we're committed to helping you achieve your goal of driving your Honda for many more years. Your feedback is valuable, and we look forward to serving you in the future. Thank you for choosing Brown's Automotive!
- Northeast Heights