Albuquerque, Rio Rancho and Los Ranchos De Albuquerque Auto Repair

I’m reviewing for multiple visits. They’ve done good work on some items (brakes, other) and their communication has been great, letting you know the status, etc. However I’ve had two visits where they either misdiagnosed or recommended items that was not necessary. First one was what I thought was a squeaking power steering pump. They checked it and said no issues, sometimes they just make that noise. Okay, I got a second opinion and the other shop immediately recognized and diagnosed the correct problem (torque converter) and I got it fixed and it worked. Last visit I had them test for a coolant leak issue in the engine. They came back with $5000-$8000 engine work. This despite my ask about a lower cost/less labor and parts intensive option that I’ve read up on which they “did not recommend”. Fair enough, I again took it for a second opinion and the immediate answer was “yeah, the problem/fix you describe is very common in the 4.3 liter engines and the heavier more expensive work isn’t usually necessary, I’d go that route” and here’s a much cheaper quote. I’m not saying Browns is a bad shop, they’ve done good work in the past but considering the last couple of visits I’m going to take my vehicles elsewhere in most cases.

Honest people. Honest work. Honest price! Highly highly recommend this shop! I was in a pinch and had them check out a last minute truck I was looking to purchase. There was a ton wrong with it and they were able to help me out ASAP since I am moving out of state. They took the time to educate me about the truck and helped me make the right decisions. They even called other companies on my behalf. Real genuine people that do great work for a great price. Wish I could bring them more service!

My wife and I have been bringing our vehicles to Brown's Automotive for many years. Tim Sloan and his team are professional, experienced and they take the time to explain the details, especially for complex mechanical issues. Recently, rodents created significant damage in both of our vehicles. The team did a great job finding, fixing and giving options to prevent future damage. We trust Tim and his team to provide quality service in a timely manner. This is why we continue to bring our vehicles to Brown's Automotive.

The mechanics did an excellent job of the repair work needed on my 2003 Honda. I am pleased with the information they gave me, the results, & especially now that my power steering is in excellent condition rather than squeaking & leaking! Thank you Brown's Auto Experts! Nancy Elizabeth M.

My experience with Brown's Automotive was completely positive from my f!irst contact with Jonathan on the phone. There was a feeling of genuine willingness to help, answer my questions and accommmodate my schedule. All issues with my pickup were emailed to me with photos so there was no question what they were seeing. I was given the choice, with NO pressure, which things I wanted to fix and which things I wanted to wait on. There were several phone calls, and I spoke with Lance as well, who was also very helpful and friendly. My Pickup was repaired on the SAME DAY as I brought it in! And when I couldn't find a ride to pick it up, Lance was kind enough to come pick me up and bring me to the shop. (Along with the adorable shop dog, Pancho.) Being a woman without a strong background in auto repair, I was relieved to feel that I was in good and honest hands.

Quality work. Professional experienced operation. Nice people to work with.